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pad Since 1998 QCUSA INC. Parent Company of CoolDrives has been Providing Storage solutions to Customers around the World. We are the Pioneers of external storage. Maxtor, Western Digital, Seagate and many other storage suppliers, have been buying our items since 1998. Before designing a unit of their own, they first test our technology for stability and compatibility. CoolDrives.com Provides End-User as well as Enterprise Storage solutions with SATA SATA II Firewire 1394a Firewire 1394b and USB 2.0 connectivity. We Have What You Need!



Because each application is unique, CoolDrives.com/QCUSA/Qualtiy Cables USA makes no warranty as to the merchantability or suitability of any product for a particular use, nor will we be liable for any indirect, incidental or consequential damages that may arise from the use or sale of our product.



Order Status Can Only Be Checked After 24-hours of Order Placement



ORDER STATUS/TRACKING

Billing Zip Code:

 

Order Number:

 

Order Status Help: If you have one of our alpha numeric order numbers (i.e cooldrives-23784) Please enter full ordernumber including “-” and number.

Zip. Make sure to enter billing address zipcode, ship to zipcode will not render any results. Only enter first 5-digits from your USA billing zipcode.





MOST PRODUCTS HAVE A ONE YEAR WARRANTY

Damaged products will be replaced or repaired at our option. This warranty DOES NOT COVER NORMAL WEAR AND TEAR, IMPROPER HANDLING OR ACCIDENTAL DAMAGES.


**** PLEASE NOTE:
  • ALL RETURNS HAVE A RESTOCKING FEE: (PLEASE READ THIS)


    All returned merchandise must be in original carton with all manufacturers included accessories and unmarked manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. All warranty cards (if initially provided by the manufacturer) must be left blank. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 25% restocking charge as well as a freight charge for replacement shipment. Merchandise initially shipped 'double-boxed' must be returned to us in like fashion.


    Properly returned defective merchandise will be replaced without a restocking charge. Any merchandise that arrives damaged requires special attention. In the event this occurs, please contact us immediately.

    Customer Support: use our support site and RMA site at www.returnsite.com

    www.returnsite.com

  • ALL OF OUR PRODUCTS ARE TESTED BEFORE SHIPMENT, This means if the product is not working correctly you must contact us within 24-Hour.
  • This is done so we can file a shipping claim if need be! 94% of our Customers do not require any Tech Support due to our extensive research and testing prior to sale of USB SATA and or FireWire products!
    ALL E-MAIL WILL BE REPLIED TO WITHIN 24-72 HOURS (excluding weekends)


    Customer Support: use our support site and RMA site at www.returnsite.com

    www.CoolDrives.com 10780 47th Street North BUILDING B ClearWater Florida 33762
  • Sorry No Phone Communication! 1-727-209-1302 FAX (for P.O's and other information)





    Need Help Form

    Sometimes you want your product in a flash, and you just want to verify that a product is in stock. Sometimes you have questions about a specific product and or you need help with a product
    Use the form below and we will tell you, we promise.     NO SPAM, we only log this information to our DB system for 24-hours and then it's gone!



    Name: * REQUIRED
    Email: * REQUIRED
    Phone: * REQUIRED
    Order Number/Item Number: * REQUIRED
    SUBJECT/PART#/Problem: * REQUIRED
    Description:
    Comments
    Please be as detailed as possible with your request, it will only  help us to solve your issue faster.    		 * REQUIRED
    Priority:
    Emergency:
    Question is about? * REQUIRED






    SAME DAY SHIPPING!* FREE TECH SUPPORT ON ALL PRODUCTS SOLD!
    (all tech support must be initiated via ONLINE TECH FORM
    LIST of Requirements for Technical Support: 1. Operating system being used (i.e windows 98) 2. FULL AND DETAIL DESCRIPTION OF PROBLEM 3. Product Number 4. Order Number 5. Your Phone Number so we can contact you 6. Your E-Mail so we can contact you 7. Any other helpful information to resolve your problem quickly



    sales@cooldrives.com



    * Items In-stock and Orderd Before 1:00PM EST will Usually ship same day!
    ** Shipping and Handling Fee IS NOT refundable! **25% Restocking FEE is ACCESSED on ALL ITEMS RETURNED AFTER 14 days!(warranty work excluded)*** ALL DRIVES ARE TESTED PRIOR TO SHIPPING!